![]() ![]() This also means that if a threat were active from a non-standard location, because Malwarebytes checks all threads and processes in memory, it should still be detected. Malwarebytes is also designed to look in all the locations where malware is known to install itself/hide, so a full or custom scan shouldn't be necessary, especially on any sort of frequent basis (like daily), especially since the default Threat Scan/Quick Scan checks all loading points/startup locations, the registry, all running processes and threads in memory, along with all system folders, program folders and data folders as well as any installed browsers, caches and temp locations. Malwarebytes is not designed to function like normal AV scanners and uses a new kind of scan engine that relies mostly on heuristics detection techniques rather than traditional threat signatures. ![]() Doing a full scan of ANY type is unneeded. I would try just a threat scan with rootkit enabled. Once that is done, replicate the crash then upload the file to, selecting the option to send the file as a link and post the link here for analysis.īut I'd be glad to hear some enlightenment. Instructions on how to do so can be found here if needed. If the issue still persists, configure Windows to create a full memory dump on system crash. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here and allow it to install to the default location then test to see if it still crashes or not.Accept the EULA and click Advanced tab on the left (not Start Repair).I also noticed that Malwarebytes is installed on S:\ rather than the default C:\ while this shouldn't make a difference, it might in this case so please try the following to see if it makes any difference: Thanks, the logs still show G DATA installed, though that might be because you reinstalled it already. Malwarebytes for Windows will open once the installation completes successfully. Save all your work and click OK when you are ready to reboot.Īfter the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. To uninstall all Malwarebytes Products, click the Clean button. Please attach the file in your next reply. To provide logs for review click the Gather Logs buttonĪ file named mbst-grab-results.zip will be saved to your Desktop Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on.All user configurations and other data are removed. The Premium license key is backed up and reinstated. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards.The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. Gather Logs: Collects troubleshooting information from the computer.The Advanced menu page contains four categories: Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. I also have G DATA Internet Security antivirus, although I did add Malwarebytes to its exceptions (as advised on Malwarebytes support page: Malwarebytes for Windows antivirus exclusions list – Malwarebytes Support).īSOD occurs ONLY during Malwarebytes scan - I've never had any blue screens, crashes or other problems with my PC.ĭouble-click mb-support-X.X.X.XXXX.exe to run the program I have windows 10, with all updated installed, except two optional updates (Intel-system updates), however, the blue screen already occured before these optional updates were available. If you call a support person, give them this info: We're just collecting some error info, and then we'll restart for you.įor more information about this issue and possible fixes, visit: "Your PC ran into a problem and needs to restart. Translation of the blue screen message is as following (attachment): The crash happens during the "scanning file system" phase. During custom scan of my whole PC, with all options of scanning enabled, I get blue screen and the whole computer needs to be restarted. Endpoint Detection & Response for ServersĪs in title. ![]()
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